StatLab Product Support
Help for more than troubleshooting— you have access to histology rockstars.
When you need help, we’re here for you with deep product knowledge and experience. Our Product Support team can help identify clear next steps to keep improving your results.
We’re here to help.
Call 1-800-442-3573 X5 or submit a ticket below.
Get Help Optimizing
Increase efficiency by ensuring your workflow and protocols are working for you. From adding antibodies to updating H&E stains, we can help.
Solve Unique Challenges
Leverage expertise to help solve unique testing challenges. Every lab is different with unique needs.
Update Your Stains
Maintain both precision in your results and the preferences of your pathologist with our H&E stain evaluation program—a risk-free opportunity to improve your H&E stains and your workflow.
Troubleshooting
If a product isn’t working as expected, talk to in-house StatLab histotechs for relevant, in-depth product knowledge.
Does StatLab provide a sample H&E stain protocol?
Yes, a sample H&E stain protocol is available here for your use.
Can I use a stain kit beyond its expiration?
Each stain kit component will have its own expiration date. If an individual component is expired, a replacement can be purchased separately on statlab.com.
How can I fix a damaged RFID tag on Quantum antibodies?
Damaged RFID tags on Quantum-optimized antibodies can be reprogrammed. Contact product support to walk through this process together.
Where is my order?
You can track status of orders online by logging into your StatLab online account, even if orders were placed through Customer Service. You can also call Customer Service: 1-800-442-3573
Can I order special stain components separately?
Yes. Please refer to this document provided from Product Support, and purchase the individual components here.
How do I request a Certificate of Analysis?
Download Certificates of Analysis by searching by lot number on the Certificate of Analysis portal
How do I submit an H&E stain evaluation request?
The StatLab Product Support team works with laboratories to provide a variety of options for H&E stain optimization in your lab. Learn more about the process here.
Why is my product in a different bottle than previously? Has the product changed?
Due to the pandemic and a rapidly changing supply chain, StatLab has made modifications to bottle shapes and caps to ensure supply. Sometimes this has resulted in a slightly different shape or lid than previously used, but you can be confident that no product formulations have changed without customer communication.
I'm having problems with my neutralized formalin testing correctly.
Make sure you are using the correct neutralizer test for the neutralizer product in use at your lab. If you are using liquid NeutraGreen, use NTS-50 test strips to test. If you are using NeutraSafe powdered product, use FTK/25 to test.
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"We routinely utilize whole mounts for prostates, melanoma, breast lumpectomies, and even some brain autopsies. Having the ability to visualize the complete margins negates the need to mentally reconstruct the tissue and permits the use of zero magnification photographs. This is an extremely useful tool in our laboratory. It allows us to demonstrate tumor features and growth patterns, all in relation to the margins."
JEREMY JOHNSTON, LABORATORY MANAGER, AVERO DIAGNOSTICS (FORMERLY NORTHWEST PATHOLOGY)
1. College of American Pathologists, Valenstein PN, Raab SS, Walsh MK. Identification errors involving clinical laboratories: a College of American Pathologists Q-Probes study of patient and specimen identification errors at 120 institutions. Arch Pathol Lab Med. 2006 Aug;130(8):1106-13. doi: 10.5858/2006-130-1106-IEICL. PMID: 16879009
