A SUPPORT TEAM WHO UNDERSTANDS YOU
Product and equipment support from industry experts.
StatLab provides dedicated product and equipment support through a team of industry professionals—histotechs who have worked in labs like yours. Their hands-on experience enables them to answer your technical questions, troubleshoot issues, and provide practical guidance to help keep your lab running efficiently before and after purchase.
WHAT CAN OUR TEAM DO FOR YOU?
We're here to make sure your experience with StatLab products is the best one possible.
- Problem-solving. Leverage expertise to help solve unique testing challenges. We love a challenge.
- Troubleshooting. If a product isn’t working as expected, we can you help identify why.
- Stain optimization. We can help you optimize your staining workflow or switch to a different H&E stain.
- Equipment service. We'll get your downtime back into uptime.
Questions our team frequently hears.
Does StatLab provide a sample H&E stain protocol?
Yes, a sample H&E stain protocol is available to download here for your use.
Can I use a stain kit beyond its expiration?
Where is my order?
Can I order special stain components separately?
Yes. Please refer to this document provided from Product Support, and purchase the individual components here.
How do I request a Certificate of Analysis?
Download Certificates of Analysis by searching by lot number on the Certificate of Analysis portal.
How do I submit an H&E stain evaluation request?
The StatLab Product Support team works with laboratories to provide a variety of options for H&E stain optimization in your lab. Learn more about the process here.
How do I request an SDS?
First, search the StatLab SDS/IFU online database by product name and number. If unavailable, submit a ticket to product support with the item number.
Why is my product in a different bottle than previously? Has the product changed?
Sometimes due to supply chain disruptions or ongoing packaging improvements, a slightly different shape or lid than previously used will be received, but you can be confident that no product formulations are changed without customer communication.
I'm having problems with my neutralized formalin testing correctly.
Make sure you are using the correct neutralizer test for the neutralizer product in use at your lab. If you are using liquid NeutraGreen, use NTS-50 test strips to test. If you are using NeutraSafe powdered product, use FTK/25 to test.
