A SUPPORT TEAM WHO UNDERSTANDS YOU
Product and equipment support from industry experts.
StatLab provides dedicated product and equipment support through a team of industry professionals—histotechs who have worked in labs like yours. Their hands-on experience enables them to answer your technical questions, troubleshoot issues, and provide practical guidance to help keep your lab running efficiently before and after purchase. Call Product Support: 1-800-442-3573 X5 or contact by email.
WHAT CAN OUR TEAM DO FOR YOU?
We're here to make sure your experience with StatLab products is the best one possible.
- Problem-solving. Leverage expertise to help solve unique testing challenges. We love a challenge.
- Troubleshooting. If a product isn’t working as expected, we can you help identify why.
- Stain optimization. We can help you optimize your staining workflow or switch to a different H&E stain.
- Equipment service. We'll get your downtime back into uptime.
Questions our team frequently hears.
Does StatLab provide a sample H&E stain protocol?
Yes, a sample H&E stain protocol is available to download here for your use.
Can I use a stain kit beyond its expiration?
Each stain kit component will have its own expiration date. If an individual component is expired, a replacement can be purchased separately on statlab.com.
Where is my order?
If you placed an order online, orders can be checked within your customer portal. Otherwise, all customers can track orders here without logging in.
Can I order special stain components separately?
Yes, you can purchase individual components.
How do I request a Certificate of Analysis?
Download Certificates of Analysis by searching by lot number on the Certificate of Analysis portal.
How do I submit an H&E stain evaluation request?
The StatLab Product Support team works with laboratories to provide a variety of options for H&E stain optimization in your lab. Learn more about the process here.
How do I request an SDS?
First, search the StatLab website; the SDS and IFU are available right within the search results on each product, and also on each product landing page. If unavailable, submit a ticket to product support with the item number.
Why is my product in a different bottle than previously? Has the product changed?
Sometimes due to supply chain disruptions or ongoing packaging improvements, a slightly different shape or lid than previously used will be received, but you can be confident that no product formulations are changed without customer communication.
