At your service.
StatLab Equipment Service and Support are on your team to ensure your lab continues running smoothly.
Fast and Responsive
StatLab is committed to keeping your lab up and running with minimal impact on your workflow when you run into a problem. You can rest easy knowing you have a direct phone number and the most you’ll wait is 15 minutes for a return call. With a team monitored, dedicated email you can expect a response in 2 hours or less.
Reliable Support
With all StatLab equipment, from printers to paraffin dispensers, you have access to an experienced team of specialists who can help with anything from settings adjustments to routine maintenance and troubleshooting.
50+ years of experience
You have access to experts with decades of hands-on experience and a deep understanding of laboratory equipment. With more than 50 years of expertise combined, each member is commited to continuous learning and delivering solutions.
Nationwide Support
No matter where you are, you have assistance a call or click away. StatLab Application Specialists are ready to address your inquiries, resolve issues, and provide solutions. Benefit from the convenience of effective support in your time zone to meet your needs.
Trained by the experts
Every StatLab Service and Support team member is trained by the creators of your equipment, who also created cassette printing technology. Be assured that you have a team at your disposal with in-depth knowledge of how your equipment is designed and operated.
Dedicated to patient care
Everything we do at StatLab is with the patient in mind. We understand the importance of receiving an accurate and timely diagnosis, and we're on your team to ensure your lab experiences as little downtime as possible to be able to deliver diagnoses.
Contact the Equipment Service and Support Team
Call 1-855-STAT HELP or email [email protected]
Support Available 7am to 7pm Monday to Friday
We've got you covered with additional printer service through StatSwap.
Ultimate peace of mind for your lab and the easiest way to solve problems while preventing disruption when you need help.
